Frequently Asked Questions

Everything you need to know about bringing LUSSO elegance into your home.

What is the typical delivery timeframe for furniture orders?

Most in-stock items are processed within 2-3 business days. Depending on your location, white-glove delivery typically takes 7-14 business days to ensure your pieces arrive in perfect condition.

Do you offer international shipping?

Currently, LUSSO ships to the contiguous United States and Canada. For inquiries regarding shipping to other international destinations, please contact our concierge team for a custom quote.

What is your return policy for home decor and furniture?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or 'Final Sale' items are not eligible for return.

Are your materials sustainably sourced?

Yes, LUSSO is committed to ethical craftsmanship. We prioritize FSC-certified woods, organic textiles, and low-VOC finishes to ensure our products are safe for your home and the environment.

Can I request fabric swatches before making a purchase?

Absolutely. We offer complimentary swatch kits for all our upholstery collections so you can experience the texture and color in your own lighting before committing to a piece.

Does my furniture come with a warranty?

All LUSSO furniture includes a limited 1-year warranty covering manufacturing defects in materials and workmanship. Extended protection plans are also available at checkout.